Job Vacancy - Member Service Officer

Castlecomer Credit Union is a community-based credit union seeking to recruit a Member Services Officer.  The Member Services Officer (MSO) provides services to members by telephone, in-person at the counter, by email, online and virtually

Job Description:          

Position Title:                    Member Service Officer
Reporting to:                     CEO

Role:
The Member Services Officer will be accountable to the Office Supervisor & CEO of the credit union for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union and providing quality services to the members.

Key Responsibilities and Deliverables:

General:

• Working as part of a team to ensure that members’ requests and queries are handled consistently, effectively and in line with Credit Union policy.
• Provision of high level of level of member service at the counter, on the phone or responding to member e mails.
• Ensure members receive friendly, accurate, and timely assistance, to promote our products and services to all members, and to provide exceptional member service.
• Assist members with all aspects of credit union business including membership applications, account transactions, loan applications, nominations and insurance claims.
• File membership application forms, loan application forms etc.
• Open accounts for new members.
• Administration & General Office work including filing etc.
• Issue documentation and items of general information to members and non-members as directed.
• Filing of credit agreements, withdrawal forms and other office documents.
• Preparation of reports as required.
• Direct members to other credit union personnel as required.
• Take part in specific initiatives to increase membership and promote service uptake and assist in implementing aspects of the marketing plan.
• Compliance:
  • Data protection – ensuring compliance with data protection legislation, regulations and credit union policies.
  • AML duties – ensuring compliance with AML legislation, regulations and credit union policies.

Transaction Processing:

• Process incoming electronic payments - standing orders etc.
• Deal with members concerning lodgements and withdrawals.
• Balance and Lodge receipts, process small loans within agreed limits set by the management and board.
• Cash balancing and porting and completing all end of day procedures.
• Process Budget Current account transactions.
  
  

Lending:

• Process loan applications and/or refers to lending staff where appropriate.
• Assist with the collection of Loan payments due and overdue.
• Disbursement of loans within credit union policy.

Candidate requirements:

• Must have QFA Qualification.
• Must be familiar with social-media and its operation in the business Community.
• Must have some Banking or Credit Union Experience.
• Experience in providing frontline services to customers.
• Experience in handling cash.
• Knowledge of banking or credit union IT systems.
• Good IT skills including word, excel and email.
• Excellent customer service skills and keen interest in serving customers.
• Proficiency in English.
• Excellent organisational, administrative and communication skills.

Other Information: 

• Salary will be commensurate with qualifications & relevant experience
• The position involves working a 37.5-hour week over five days from Tuesday to Saturday
• Our Privacy Notice is available in the download section of our website
• Short listing may apply, and assessment will be completed based on the information provided in the application.
• Castlecomer Credit Union is an Equal Opportunities Employer
• Castlecomer Union is regulated by the Central Bank of Ireland
• The closing date for applications is 22 June 2025
• Canvassing will disqualify

Please forward your application by email to include curriculum vitae and a cover letter detailing how you meet the requirements of the job specification to competition@castlecomercu.ie.